Peningkatan Kemampuan Bahasa Inggris Bidang Hospitality Untuk Waiter dan Waitress di The Shalimar Boutique Hotel Malang
Keywords:
English Language Training, Hospitality Industry, Waiter and Waitress
Abstract
This community service is intended to accommodate the needs of the hotel in improving English language skills in the hospitality sector for its employees, especially for waiters and waitresses, through English language training. The participants of this training were waiters and waitresses from The Shalimar Boutique Hotel, Malang. This activity is expected to be able to improve the quality of human resources at the Shalimar Hotel by enhancing the English skills of the waiters and waitresses, which will then be implemented to provide services and assist restaurant visitors and hotel guests from outside Indonesia. This activity was carried out in five stages, namely planning (to determine the number of participants who were involved and the materials needed in training), coordination with the hotel (to ensure that the plans made are in accordance with their needs), preparation of teaching materials/materials, implementation of training, and evaluation (providing questionnaires to training participants regarding the implementation and training materials).References
Adilla, F. 2021. Kualitas Pelayanan Waiter dan Waitress Tirta Ayu Restoran Pada Hotel Aryaduta Pekanbaru. JOM FISIP. Universitas Riau.
Anandkumar, S. Victor. E-Tourism. Puducherry.
Achmad, S. 2011. Workshop Pengembangan Karakter di SMP Neg. 2 limboto Gorontalo.
Cohen Elizabeth G. 1986. Designing Groupwork: Strategies for the Heterogeneous Classroom. N.Y. London: Teachers College, Columbia Universty.
Hamzah, A. (2006). The Tourism and Hospitality Issues in Malaysia. Journal of Hospitality. Malaysia: Pearson Ltd.
Riyantika, F., Endra, R., Afrulli, T., Puspa, A. 2020. Needs Analysis of English for Specific Purposes at Food Beverage Emersia Hotel Bandar Lampung. Beyond Linguistika. Universitas Bandar Lampung.
Walker, Robin & Harding, Keith. 2009. Oxford English for Careers (Tourism)-Student’s Book. Oxford: Oxford University Press.
Anandkumar, S. Victor. E-Tourism. Puducherry.
Achmad, S. 2011. Workshop Pengembangan Karakter di SMP Neg. 2 limboto Gorontalo.
Cohen Elizabeth G. 1986. Designing Groupwork: Strategies for the Heterogeneous Classroom. N.Y. London: Teachers College, Columbia Universty.
Hamzah, A. (2006). The Tourism and Hospitality Issues in Malaysia. Journal of Hospitality. Malaysia: Pearson Ltd.
Riyantika, F., Endra, R., Afrulli, T., Puspa, A. 2020. Needs Analysis of English for Specific Purposes at Food Beverage Emersia Hotel Bandar Lampung. Beyond Linguistika. Universitas Bandar Lampung.
Walker, Robin & Harding, Keith. 2009. Oxford English for Careers (Tourism)-Student’s Book. Oxford: Oxford University Press.
Published
2022-12-30
Section
Articles
Copyright (c) 2022 Isnaini Nur Safitri, Alvin Nouval, Eka Listianing Rahayu, Pritantina Yuni Lestari, Prima Beauty Kartikasari, Tri Astuti Handayani
This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.
Authors who publish with this journal agree to the following terms:
- Authors retain copyright and grant the journal right of first publication with the work simultaneously licensed under a Creative Commons Attribution-ShareAlike License that allows others to share the work with an acknowledgment of the work's authorship and initial publication in this journal.
- Authors are able to enter into separate, additional contractual arrangements for the non-exclusive distribution of the journal's published version of the work (e.g., post it to an institutional repository or publish it in a book), with an acknowledgment of its initial publication in this journal.
- Authors are permitted and encouraged to post their work online (e.g., in institutional repositories or on their website) prior to and during the submission process, as it can lead to productive exchanges, as well as earlier and greater citation of published work (See The Effect of Open Access).
